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Accessible Customer Service Plan

Providing Services to People with Disabilities

The Public Accountants Council for the Province of Ontario is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Notice of temporary disruption

In the event of a planned or unexpected disruption of services at our facility which will impact individuals with disabilities a notice will be promptly posted on The Public Accountants Council’s website, www.pacont.org. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for staff

The Public Accountants Council’s employees have completed customer service training and new employees will receive training within one month of being hired.

Training will include:

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Individuals who wish to provide feedback on the way The Public Accountants Council provides services to people with disabilities can email: generalinquiries@pacont.org , attention administration manager.  Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of The Public Accountants Council that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.




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