If you have a complaint about the conduct of an LPA you should contact the licensing body that issued or is responsible for the LPA’s licence.

In the case of an LPA who is a Chartered Accountant (CA) contact:

               Standards Enforcement
               The Institute of Chartered Accountants of Ontario
               69 Bloor Street East
               Toronto ON  M4W 1B3

               Phone: (416) 962-1841 ext. 480
               Toll Free: 1-800-387-0735 ext. 480

               Facsimile: (416) 962-5538
               Standards_Enforcement@icao.on.ca

To obtain information about the Institute’s Complaints Investigation and Disciplinary Procedures, click here.

In the case of an LPA who is a Certified General Accountant (CGA) contact:

               Certified General Accountants of Ontario
               Attention: Professional Regulation Department
               240 Eglinton Avenue East
               Toronto ON  M4P 1K8

               Phone: (416) 322-6520 or 1-800-668-1454, ext. 262
               Facsimile: (416) 322-5594
               www.cga-ontario.org

To obtain information about the CGA Complaints Investigation and Disciplinary Procedures, click here.

In the case of an LPA who is a Certified Management Accountant (CMA) contact:

               Certified Management Accountants of Ontario
               Attention: Regulatory Affairs and Compliance
               25 York Street, Suite 1100
               Toronto ON  M5J 2V5

               Phone: (416) 977-7741 or 1-800-387-2991
               Facsimile: (416) 977-6079
               complaints@cmaontario.org

To obtain information about the CMA Complaints Investigation and Disciplinary Procedures, click here.

Your Right to Request the Council to Review the Handling of Your Complaint

If you are not satisfied with the manner in which your complaint about the conduct of an LPA was handled you may request the Council to review the licensing body’s handling of your complaint.

To request a review of the licensing body’s handling of your complaint you must:

1.                  have made a complaint to the LPA’s licensing body;

2.                  exhausted the internal procedures of the LPA’s licensing body for the handling of the complaint, including the licensing body’s independent review mechanisms;

3.                 make written application to the Council for a review of the LPA’s licensing body’s handling of the complaint using the Council’s Review Application Form; and

4.                 deliver your completed Review Application Form, with supporting documentation, to the Council within 30 days from the date of the LPA’s licensing body advising you of the independent reviewer’s decision:

              By Mail or Courier:

                    The Public Accountants Council for the Province of Ontario
                    1200 Bay Street – Suite 901
                    Toronto ON  M5R 2A5

              By Fax:      (416) 920-1917

Note:  You may obtain a copy of the Review Application form here. Alternatively, you  may request the Council to provide you with a copy of the Review Application Form by contacting the Council at the above address or by e-mail at generalinquiries@pacont.org.

         The Council’s procedures for conducting a review of the licensing body’s handling of complaints are set out in Council Guideline No. 2008 – 5.

The Council’s ability to review the licensing body’s handling of your complaint is limited to decisions of the licensing body’s investigating committee regarding the conduct of the LPA and does not extend to decisions of the licensing body’s disciplinary or appeal committees.

After conducting its review of the licensing body’s handling of your complaint the Council’s ability to address your complaint is limited to recommending whether or not to refer the complaint back to the licensing body to investigate the complaint more fully.